How to make a return

To place a return request on Aeropostale Egypt online store please follow guidelines below:

 

1. Please visit https://myorders.aeropostale-eg.com/ and input the email address associated with your order.
2. You will receive a 6-digit code "OTP," delivered to your email.
3. Select the specific order that necessitates a return.
4. Proceed to click on "create a return," choose the products you intend to return, and specify the reason for return.
5. Your return request will be reviewed, and you will be notified via email once the return is approved.
6. Upon approval, your return will be processed, and a refund will be issued using the original payment method. Please allow up to 10 days for the return.

 

Return Instructions:

 

1. Securely pack the items for return using the original delivery packaging..
2. Ensure that the items selected for return match those designated for handover to the courier. Accurate selection is crucial to prevent potential delays.
3. Hand over the package to the designated courier..
4. Track your return shipment to ensure its successful receipt by our team.

 

For further details, please review our return policy at https://aeropostale-eg.com/pages/orders-returns.